- #Outlook 2016 is crashing and restarting over and over how to#
- #Outlook 2016 is crashing and restarting over and over install#
- #Outlook 2016 is crashing and restarting over and over windows#
#Outlook 2016 is crashing and restarting over and over install#
If you download and install this package on the affected PC, it appears to run a battery of checks and tests and then will manually create an Outlook 2016 Profile for the affected Office 365 account (using the information that you provide). Microsoft has a pre-release product called "Microsoft Office 365 Support and Recovery Assistant". No problem, right? I'll just manually create a new profile.īecause of changes to Outlook 2016, it is much more difficult to create a working profile manually or edit the profile settings.Īfter wasting a couple of hours yesterday to try to get Outlook 2016 to connect to an existing Office 365 email account, I discovered a temporary workaround that I'd like to share. it just hangs and never completes.īecause of this "minor" oversight from our friends at Microsoft, you may find it frustrating and just about impossible to get Outlook 2016 to connect to an Office 365 email account. It just does not work reliably, and in many cases will not work at all. If you try to deploy Office 2016 (specifically Outlook 2016) and connect it to an existing Office 365 account for email, autodiscover will probably give you fits. Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.TL:DR - Outlook 2016 autodiscover to O365 broken, download KB 3073666 as workaround. If an Answer is helpful, please click " Accept Answer" and upvote it.
#Outlook 2016 is crashing and restarting over and over how to#
See How to perform a clean boot in Windows.
#Outlook 2016 is crashing and restarting over and over windows#
However, considering that the issue afflicts 5 particular end-users, I'd still recommend comparing both the detailed build number of Outlook and Windows OS with those on the normal users' machines to see if there's any difference.įurthermore, please try testing on one of the machines in question by clearing the Outlook cached files located below, then launch Outlook again to check how it goes:Ĭ:\Users\ username \AppData\Local\Microsoft\OutlookĬ:\Users\ username \Roaming\Local\Microsoft\Outlookīesides, to help eliminate whether the issue is due to any third party application installed, it's suggested to perform a Windows Clean boot on a problematic machine so as to help narrow down the issue. So it seems to me that it may be irrelevant to the Outlook version. I am currently running the same version of Outlook and the version of the ucrtbase.dll is also exactly the same as yours, but so far I haven't experienced any Outlook crash issue. Have you tried adding one of the problematic user's account to a normal user's machine and see if the issue persists? Hi the crash occur randomly or it can be triggered by any specific steps? Office-outlook-itpro office-exchange-online-itpro office-exchange-server-mailflow office-online-server-general I have more detailed crash logs as well as CBS logs from the sfc /scannow if that would prove helpful.Īny assistance or advice would be greatly appreciated. Since the "faulting module path" pointed to a dll in System32, I also ran an sfc /scannow from a clients PC. The Event Viewer log shows the Outlook crash:įaulting application name: OUTLOOK.EXE, version: 6.20332, time stamp: 0x5fcdcab3įaulting module name: ucrtbase.dll, version: 1.546, time stamp: 0x43cbc11dįaulting application start time: 0x01d6d7b7e2e9655bįaulting application path: C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXEįaulting module path: C:\windows\System32\ucrtbase.dll Ran the SARA diagnostic tool and collected logsĮvery solution listed in this list has been attempted:Įnd-users are RDPing into workstation VMs in Azure, using Outlook from there.Įnd-users are all using browser-based DynamicsĪfflicted users have a shared mailbox along with their personal (some users have access to this shared box, but aren't crashing) Set cached exchange mode to only sync 3 days worth of data Ran an "Outlook won't start" app that Microsoft recommends (step 3 in the link below)
Outlook is crashing over and over again (9 times in one day for a single user yesterday), simply rebooting with no prompt or error message. We've been grappling with a problem for a few weeks and several solutions have been attempted.